Claims AR Specialist

Jacksonville, Florida

The Role

Claims AR Specialist completes an audit of all assigned claims invoices against the Utopia Claims Management system, providing documentation as required.  

What You’ll Do
 

• Completes review of all assigned claims invoices via the daily Claims Invoicing Workflow sheet.
• Verifies all audited invoices are generated, attaching any required documentation per the agent’s needs.
• Processes outgoing emails to agents with invoices and documentation.
• Updates fields as necessary within the Claims Invoicing Workflow and Claims Module.
• Submits document requests through the AR Pending Docs dashboard when required.
• Responds to agent inquiries via email as necessary.
• Registers Agent Rebuttals in a timely manner.
• Completes review and generation of all Credit Memos assigned weekly.
• Assists with various reporting as trained and necessary during scheduled and unscheduled PTO.
• Maintain knowledge of changes in Active Carrier List, including special requirements for Claims invoicing packets.
• Escalates problem shipments to Claims AR Supervisor as needed.
• Cross train in other AR Team areas as required to support the team’s needs during peak and off-peak months.
• Work closely with teammates, other departments, agents, and bases as needed.

What You’ll Need
 

• High School Diploma or GED OR equivalent combination of education and experience
• Professional written and verbal communication skills.  
• Ability to multi-task and prioritize workload.
• Ability to work in a fast paced and challenging environment.
• Ability to handle difficult customers and situations and be able to solve problems.
• Pleasant and professional phone voice.
• Ability to learn all internal programs and procedures.
• Ability to maintain focus while working similar tasks throughout the day.
• Knowledge of all Microsoft Office Programs.
• Ability to learn all internal computer programs.
• Willingness to take on additional projects/workload and maintain good synergy within the team environment.
• Ability to adapt and learn in a changing environment.

Nice To Have

• Bachelor degree and/or accounting experience.

Who We Are

Shape a bright future with us.  Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods.  TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members.  We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. 

Why You’ll Love Working Here
 

TMM is recognized as a Jacksonville Best Places to work … for eleven years in a row! We’ve always known it, now the rest of Jacksonville does too. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community – TMM has a lot to be proud of!

In addition, TMM offers an excellent benefit package which includes:

Full-Time Benefits:

• Competitive pay packages and bonuses
• Comprehensive medical, dental and vision
• Company provided $50,000 life insurance benefits and AD&D benefits
• Generous PTO and holidays
• 401(k) and education on retirement planning
• Tuition reimbursement up to $2,000 on approved programs
• Great health & well-being benefits including telehealth parental support, wellness events