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Thrive - Front Line Team Member

Rochester Athletic Club

Position Title:  Thrive - RAC Front Line Team Member                                                    

Departments:   Thrive (Retail Store)

Classification:  Part Time Associate                                                                             Approved By:    Hiring Director


REPORTING RELATIONSHIPS

Position Reports To:              Thrive Director

Positions Supervised:            None


POSITION PURPOSE

The first priority for all RAC Front Line Team Members is to make sure every interaction with a member is focused on the Member Experience First.  Thrive associates are ressponsible for the retail experience of our members and guests.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Flexibility in schedule
  • Multi-task orientated
  • Ability to perform physical aspects of job, including standing for long periods of time, bending, and reaching
  • Attend meetings as required
  • Become knowledgeable and provide accurate information to member’s questions and concerns
  • Wear RAC uniform
  • Follow all RAC Values

PERFORMANCE MEASUREMENTS

  1. Overall satisfaction level of members within your area of responsibility 
  2. Feedback and satisfaction level of other RAC Team Members
  3. Being on time and reporting for all your scheduled shifts
  4. Provide a “Member Experience First” for all members and guests

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Average Communication: Especially where one must frequently convey detailed or important instructions or ideas accurately and quickly.

Average Visual Abilities:   Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Average Hearing:   Able to hear average or normal conversations and receive ordinary information.


MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:   Ability to deal with a variety of variables under only limited standardization.  Able to interpret various instructions.

Language Ability:     Ability to read and proficiently speak and communicate in English with both guests as well as other RAC personnel.

                

Location - Rochester Athletic Club

 
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