Meet & Greet

Tutta Bella - Columbia City

The Meet & Greet position is primarily responsible for promptly greeting the guest as they enter the building in a warm, friendly and confident manner. The Meet & Greet position is the first impression that our customers have and how you welcome them will set the stage for their dining experience.

ESSENTIAL DUTIES

The Meet & Greet position has responsibility for the following:

• Demonstrating a customer-first attitude and living Tutta Bella’s culture, values and mission.
• Visible immediately and accessible to guests as they enter the restaurant.
• Immediately welcoming the guests with a smile, eye contact and a pleasant greeting.
• Assuring the comfort of waitlisted customers in the lobby or designated wait areas by way of water, flatbread or other means.
• Gathering relevant information including size of party, number of children, and any special needs or requirements.
• Communicating large group or reservation info and/or requests to floor managers.
• Escorting guests to their table, presenting their seat, and handing out appropriate menus.
• Delivering plates, silverware and water glasses to the table.
• Informing guest of the server’s name and indicating that the server will visit the table shortly.
• Answering phones within three rings.
• Maintaining and managing a wait list as needed.
• Taking takeout orders and following them through to pick-up.
• Checking bathrooms on a regular basis to make sure they are clean and stocked.
• Lighting candles for the dinner service and ensuring they remain lit until the last guest leaves.
• Keeping the reception desk clean, organized and stocked.
• Assisting with all housekeeping tasks, including dusting and periodic deep cleaning, emptying trash and other tasks as assigned.

MINIMUM EXPERIENCE REQUIRED

Demonstrate ability to:

• Work in a team environment.
• Read and follow written procedures.
• Learn and perform in a multi-task environment.
• Effectively work with guests and take care of their needs.
• Take direction from others as well as work independently.
• Comfortable working with cash and credit card transactions.
• Maintain current required alcohol and food handler’s permits and demonstrate knowledge of alcohol and health code regulations.

OTHER WORK REQUIREMENTS

• Must be 16 years of age or older.
• Strong verbal and written communication skills.
• Regular and punctual attendance.
• Available to work shifts at varying hours as the need arises.
• May require being on your feet for long periods of time.

WORKING CONDITIONS

Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing up to 50 pounds and repetitive hand and wrist motion. At times, includes working outdoors in various temperatures. This position includes work with sharp and hazardous equipment as well as work with phones, computers and other electronic equipment.