General Manager

Byram, MS

General Manager

Is responsible for providing leadership to the associate managers and hourly partners of their assigned restaurant. This position oversees the management of the restaurant operations for a specific Newk's location. They are responsible for achieving planned sales and budgeted profit levels for the restaurant through the implementation, management and upholding of all Newk's policies, procedures, programs, and operational excellence performance standards.

Reports To: Director of Operations
Direct Reports: Associate Managers, Shift Leads, Catering Team Leads, Hourly Partners

Provides direction and motivation to the associate management team and hourly partners to ensure effective execution of all restaurant positions, and the delegation/completion of chores and responsibilities of the postions, in order to provide our guests with an exceptional Newk's Experience and exceptional product quality. This is the key position within the restaurant to ensure operational excellence is maintained, including a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs. 

Role-models behaviors that align with the NEWK’s Beliefs and Philosophy for Service:

Associate managers treat all people with courtesy and respect. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our guests while ensuring profitability and operational excellence are maintained. The Associate Manager values training and adheres to the NEWK’s training systems.

Knowledge & Skill Required

• Excellent communications, supervisory, and guest service skills
• Computer literacy; comfortable with Microsoft Office Software
• College Graduate preferred
• Opeating FOH P.O.S. System (Aloha)
• Operating BOH Systems (Aloha)

Experience Required

• At least two years prior restaurant general manager experience.
• Internal candidates considered for promotion to manager may substitute Associate Manager experience for GM experience.

Physical Requirements

• Extensive standing without breaks.
• Exposure to heat, smoke and cold.
• Reaching heights of approximately six feet and depths of approximately three ft.
• Must have high level of mobility/flexibility in space provided for periods of up to eight hours or longer as needed.
• Must be able to work irregular hours under heavy pressure/stress during busy times; bending, reaching and walking.
• Effective communication with guests.
• Carrying trays of food products weighing approximately 20 lbs for distances of up to 60 ft.
• Lifting up to 50 pounds.