Trip Services Supervisor

Remote

American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

We are excited to announce that American Logistics is looking to fill an open position for a Trip Services Supervisor! This position is a vital support role to the team manager. We are looking for amazing people who love to lead and be part of a team, can think creatively to solve problems, and enjoy helping other employees find success and satisfaction in their roles. The Trip Services Supervisors are responsible for providing on-going development, training, and assistance to all team members. The position will also require working in tandem with the manager and other supervisors to assist in overseeing all reservation and customer/trip service procedures, supervising the team chat and phone queues, handling escalated customer calls, evaluating agent performance, meeting with agents, and coordinating and supervising break and lunch schedules for team members.  

Role Requirements

American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

• As a supervisory position, interested candidates will need to fulfill the following requirements to be considered eligible: 

• Track record of being reliable with job attendance and punctuality. 

• A minimum of 1 year supervisory/leadership work experience in a customer service environment. 

• Next-level customer service skills, with a passion for elevating the customer experience and for helping others do the same.  

• Integrity, personal accountability, and a mindset that there is always something to learn.

• Demonstrated leadership abilities within the scope of your current role and/or prior roles. 

• A positive attitude with a strong desire to motivate others and a willingness to promote American Logistics’ team culture. 

• Self-starter that can identify what needs to be done and tackle it. 

• Strong multi-tasking and task prioritization abilities. 

• Availability to work a 40-hour schedule per week, which may include rotating weekends.  

• Ability to resolve escalated situations (customers, employees, etc.) with patience and thoughtfulness. 

• In addition to these requirements, consideration will be given for the following skills and attributes: 

• Bilingual a plus, but not required. 

• Call center and/or dispatch center background a plus, but not required. 

What’s in it for You

• Work-life balance – We offer set schedules that are flexible
• Potential for advancement within the organization
• Benefit Package that includes:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company paid life insurance
  • Company paid disability insurance
  • Paid Holidays
  • Paid Time Off
  • 401k Retirement Savings Plan (with Employer Match after 1 year of employment)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.