Customer Service Representative (In-Office)

Houston, TX

PFS Group’s experienced professionals communicate with patients in a call center environment to provide a compassionate account resolution experience while supporting hospital returns on investment. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our clients and their patients. Resolving patient accounts begins when you connect with them by hearing about their experiences and sharing your understanding.

Apply today to join one of the fastest-growing national healthcare billing outsourcing companies.

Responsibilities

• Communicate with patients to help them resolve their healthcare billing accounts on behalf of our clients.
  • Resolve billing issues.
  • Set payment expectations.
  • Arrange payments.
  • Collect and verify information from patients.
• Conduct patient support at an average of 6 minutes per call. 

Requirements

• Strong computer skills.
• Proven record of punctuality and dedicated work commitment.
• Outstanding listening, communication, problem-solving, and research skills.
• Strong customer service experience demonstrating compassion and concern.
• Ability to work well under pressure and routinely multi-task.

Preferences

• CUBS computer system experience
• EPIC or similar platform experience
• Prior call center experience
• Healthcare patient account resolution and/or healthcare insurance experience

All candidates must undergo a pre-employment drug screen and a national background check.

PFS Group offers a friendly, caring work environment and competitive benefits and compensation, including ZayZoon, PTO, medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance, MDLive, and a matching 401(k) with profit-sharing, etc. 

If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, join us!