Position Summary:

• This procedure describes the basic functions, reporting relationships, authority, and responsibilities of the Applications Engineer at S&P USA.
• The Job Description provides the performance criteria for the position. It also states the Job Requirements as required by the Americans with Disabilities Act.
• The person occupying the position of Applications Engineer is responsible for assisting customers/clients with replacement parts, special orders, and pricing through phone calls, emails, chats, or fax.

Essential Duties and Responsibilities:

• The primary duty of the Applications Engineer is to provide technical support to customers/clients through phone calls, emails, chats, or fax.
• Assist with special pricing/quotes.
• Support the Support Services department with technical support for complicated customer issues.
• Answer queries from Sales, Purchasing, Manufacturing, and Support Services as required.
• May require occasional travel as needed.
• Observe all company policies and procedures.
• Must be able to work additional hours to support the organization’s needs.
• Perform any other duties as may be assigned by the Engineering Manager.

Educational Requirements:

• Bachelor’s Degree in Mechanical Engineering (or similar), or at least five (5) years of related experience in a manufacturing environment.
• Proficiency in the Windows environment, this includes Word, Excel, Outlook.
• Ability to write routine reports, business correspondence, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mental Requirements:

• Ability to communicate in English (read, write and speak) is required as the overwhelming majority of customers, vendors, co-workers, and suppliers communicate in this language.
• Reasoning ability is required to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Mathematical abilities to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume and to apply concepts of basic algebra and geometry.
• Knowledge of designing for manufacturability. This includes knowledge of common manufacturing equipment and the ability to troubleshoot and work on machinery when required.
• Proven experience in designing dynamic products is required (not just static).
• Previous work of troubleshooting problems on the manufacturing or shop floor highly desirable.
• Previous experience in working with Purchasing to ID component suppliers (especially motors) is highly desirable.
• Previous experience in designing automated manufacturing equipment is desirable.

Physical Requirements:

• The physical demands of the position are listed in accordance with the requirements of the ADA as:

Standing – up to one fourth of the time.

Walking – up to one fourth of the time.

Sitting – up to three fourths of the time.

Talking/Listening – up to three fourths of the time.

Use of hands – up to three fourths of the time.

Climb or Balance – up to one fourth of the time.

Stoop or Kneel – up to one fourth of the time.

Reach with arms – up to one fourth of the time.

• Body movements, lifting and exerting force – 50 pounds.
• The Senses necessary for the successful performance of this position are:

Hearing – the ability to communicate effectively.

Vision – the ability to record and prepare reports.

• The ability to wear Personal Protective Equipment (PPE), such as eye protection, back protection, ear protection, etc. as necessary or required.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Environmental Conditions:

The environmental conditions of the area in which the person shall perform his/her duties consist of ambient temperature variations, dust, fumes, and elevated noise levels found in a manufacturing environment in this geographical area.