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Applications Engineer

Main Warehouse

S&P USA Ventilation Systems, LLC, based in Jacksonville, Florida, is part of Soler & Palau Ventilation Group, the world’s leading fan manufacturer for over 70 years. We provide innovative air solutions ranging from residential, commercial, and industrial applications. We are committed to providing quality products through excellence in design, manufacturing, and customer support. Our company is dedicated to enabling people and buildings to breathe better, cleaner air.

Position Summary:

  • This procedure describes the basic functions, reporting relationships, authority, and responsibilities of the Applications Engineer at S&P USA.
  • The Job Description provides the performance criteria for the position. It also states the Job Requirements as required by the Americans with Disabilities Act.
  • The person occupying the position of Applications Engineer is responsible for assisting customers/clients with replacement parts, special orders, and pricing through phone calls, emails, chats, or fax.

Essential Duties and Responsibilities:

  • The primary duty of the Applications Engineer is to provide technical support to customers/clients through phone calls, emails, chats, or fax.
  • Assist with special pricing/quotes.
  • Support the Support Services department with technical support for complicated customer issues.
  • Answer queries from Sales, Purchasing, Manufacturing, and Support Services as required.
  • May require occasional travel as needed.
  • Observe all company policies and procedures.
  • Must be able to work additional hours to support the organization’s needs.
  • Perform any other duties as may be assigned by the Engineering Manager.

Educational Requirements:

  • Bachelor’s Degree in Mechanical Engineering (or similar), or at least five (5) years of related experience in a manufacturing environment.
  • Proficiency in the Windows environment, this includes Word, Excel, Outlook.
  • Ability to write routine reports, business correspondence, and procedure manuals.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mental Requirements:

  • Ability to communicate in English (read, write and speak) is required as the overwhelming majority of customers, vendors, co-workers, and suppliers communicate in this language.
  • Reasoning ability is required to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Mathematical abilities to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume and to apply concepts of basic algebra and geometry.
  • Knowledge of designing for manufacturability. This includes knowledge of common manufacturing equipment and the ability to troubleshoot and work on machinery when required.
  • Proven experience in designing dynamic products is required (not just static).
  • Previous work of troubleshooting problems on the manufacturing or shop floor highly desirable.
  • Previous experience in working with Purchasing to ID component suppliers (especially motors) is highly desirable.
  • Previous experience in designing automated manufacturing equipment is desirable.

Physical Requirements:

  • The physical demands of the position are listed in accordance with the requirements of the ADA as:

Standing – up to one fourth of the time.

Walking – up to one fourth of the time.

Sitting – up to three fourths of the time.

Talking/Listening – up to three fourths of the time.

Use of hands – up to three fourths of the time.

Climb or Balance – up to one fourth of the time.

Stoop or Kneel – up to one fourth of the time.

Reach with arms – up to one fourth of the time.

  • Body movements, lifting and exerting force – 50 pounds.
  • The Senses necessary for the successful performance of this position are:

Hearing – the ability to communicate effectively.

Vision – the ability to record and prepare reports.

  • The ability to wear Personal Protective Equipment (PPE), such as eye protection, back protection, ear protection, etc. as necessary or required.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Environmental Conditions:

The environmental conditions of the area in which the person shall perform his/her duties consist of ambient temperature variations, dust, fumes, and elevated noise levels found in a manufacturing environment in this geographical area.

Location - Main Warehouse

 
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