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Applications Engineer

Main Warehouse

Position Summary:

  • This procedure describes the basic functions, reporting relationships, authority, and responsibilities of the Applications Engineer at S&P USA.
  • The Job Description provides the performance criteria for the position. It also states the Job Requirements as required by the Americans with Disabilities Act.
  • The person occupying the position of Applications Engineer is responsible for assisting customers/clients with replacement parts, special orders, and pricing through phone calls, emails, chats, or fax.

Essential Duties and Responsibilities:

  • The primary duty of the Applications Engineer is to provide technical support to customers/clients through phone calls, emails, chats, or fax.
  • Assist with special pricing/quotes.
  • Support the Support Services department with technical support for complicated customer issues.
  • Answer queries from Sales, Purchasing, Manufacturing, and Support Services as required.
  • May require occasional travel as needed.
  • Observe all company policies and procedures.
  • Must be able to work additional hours to support the organization’s needs.
  • Perform any other duties as may be assigned by the Engineering Manager.

Educational Requirements:

  • Bachelor’s Degree in Mechanical Engineering (or similar), or at least five (5) years of related experience in a manufacturing environment.
  • Proficiency in the Windows environment, this includes Word, Excel, Outlook.
  • Ability to write routine reports, business correspondence, and procedure manuals.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mental Requirements:

  • Ability to communicate in English (read, write and speak) is required as the overwhelming majority of customers, vendors, co-workers, and suppliers communicate in this language.
  • Reasoning ability is required to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Mathematical abilities to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume and to apply concepts of basic algebra and geometry.
  • Knowledge of designing for manufacturability. This includes knowledge of common manufacturing equipment and the ability to troubleshoot and work on machinery when required.
  • Proven experience in designing dynamic products is required (not just static).
  • Previous work of troubleshooting problems on the manufacturing or shop floor highly desirable.
  • Previous experience in working with Purchasing to ID component suppliers (especially motors) is highly desirable.
  • Previous experience in designing automated manufacturing equipment is desirable.

Physical Requirements:

  • The physical demands of the position are listed in accordance with the requirements of the ADA as:

Standing – up to one fourth of the time.

Walking – up to one fourth of the time.

Sitting – up to three fourths of the time.

Talking/Listening – up to three fourths of the time.

Use of hands – up to three fourths of the time.

Climb or Balance – up to one fourth of the time.

Stoop or Kneel – up to one fourth of the time.

Reach with arms – up to one fourth of the time.

  • Body movements, lifting and exerting force – 50 pounds.
  • The Senses necessary for the successful performance of this position are:

Hearing – the ability to communicate effectively.

Vision – the ability to record and prepare reports.

  • The ability to wear Personal Protective Equipment (PPE), such as eye protection, back protection, ear protection, etc. as necessary or required.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Environmental Conditions:

The environmental conditions of the area in which the person shall perform his/her duties consist of ambient temperature variations, dust, fumes, and elevated noise levels found in a manufacturing environment in this geographical area.

Location - Main Warehouse

 
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