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IT Support Technician

Halfmoon, NY

Job Description: The IT Support Technician ensures all physical and virtual systems are optimized for business performance with little to zero downtime. This position is critical to PVA; the IT Support Technician supports users, infrastructure design, deployment, security, and systems which impacts the revenue and long-term profitability of the company. This position requires onsite presence in Halfmoon, NY. PVA has implemented a mandatory COVID-19 vaccination policy requiring full vaccination by January 7, 2022. Individuals seeking an exemption from this requirement for medical or religious reasons will need to complete a request for accommodation to the HR department.

Job Responsibilities:

  • Provides tier one/two technical support and guidance for end-users and backend use.
  • Collects relevant data for Tier 3 technical support before escalation of issues.
  • Ensures response time for business-critical systems is immediate; standard ticketing within four hours and resolution within 24 hours.
  • Installs, monitors, and supports end-user hardware, software, and virtual server environment.
  • Configures systems to ensure consistent operations to support processes and ensure business objectives are met.
  • Installs updates, upgrades, patches, and hotfixes.
  • Develops and maintains internal end user and technical support knowledge base.
  • Provides Microsoft Exchange 365 email configuration and maintenance to corporate, and locations.
  • Assists with Active Directory configuration, maintenance, and administration
  • Assists with setup and execution of new technology systems.
  • Assists in the rollout of new company programs, policies and procedures as needed.
  • Assists with laptop/desktop workstation deployment and upgrades.
  • Assists with setup, configuration, and support of internal and/or external networks.
  • Assists with development, implementation, and maintenance of policies, procedures, and associated plans related to IT.
  • Assists with implementation of disaster recovery, back-up procedures, and physical and information security to ensure company assets are preserved.
  • Maintains systems and policies to comply with PCI standards, data security, and management policies to comply with GDPR standards.
  • Utilizes all systems, tools, and procedures with 100% integrity.
  • Maintains confidentiality of customer and employee information 100% of the time.

Skills:

  • Customer centric, committed to supporting the internal and external customer.
  • Strong verbal communication and listening skills.
  • Self-starter who works independently and in a team environment.
  • Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Manages multiple projects and timelines with a sense of urgency and follow through.
  • Well organized, analytical, and detail oriented.
  • Follows direction with focused attention.
  • Exhibits initiative, willing to learn.
  • Minimum three (3)+ years of network, VMWare virtualization technologies (Workstation, vSphere), Windows Server, DNS, DHCP, Active Directory, and experience in Microsoft Products, including Office 365 and Azure.
  • SQL, PowerShell, ITIL, and lean technology concepts, preferred.
  • Bachelor’s degree in IT, preferred.

Job Location: PVA Global Headquarters | Halfmoon, NY

Location - Halfmoon, NY

 
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