IT Support Technician
Halfmoon, NY
Job Description: The IT Support Technician ensures all physical and virtual systems are optimized for business performance with little to zero downtime. This position is critical to PVA; the IT Support Technician supports users, infrastructure design, deployment, security, and systems which impacts the revenue and long-term profitability of the company. This position requires onsite presence in Halfmoon, NY. PVA has implemented a mandatory COVID-19 vaccination policy requiring full vaccination by January 7, 2022. Individuals seeking an exemption from this requirement for medical or religious reasons will need to complete a request for accommodation to the HR department.
Job Responsibilities:
- Provides tier one/two technical support and guidance for end-users and backend use.
- Collects relevant data for Tier 3 technical support before escalation of issues.
- Ensures response time for business-critical systems is immediate; standard ticketing within four hours and resolution within 24 hours.
- Installs, monitors, and supports end-user hardware, software, and virtual server environment.
- Configures systems to ensure consistent operations to support processes and ensure business objectives are met.
- Installs updates, upgrades, patches, and hotfixes.
- Develops and maintains internal end user and technical support knowledge base.
- Provides Microsoft Exchange 365 email configuration and maintenance to corporate, and locations.
- Assists with Active Directory configuration, maintenance, and administration
- Assists with setup and execution of new technology systems.
- Assists in the rollout of new company programs, policies and procedures as needed.
- Assists with laptop/desktop workstation deployment and upgrades.
- Assists with setup, configuration, and support of internal and/or external networks.
- Assists with development, implementation, and maintenance of policies, procedures, and associated plans related to IT.
- Assists with implementation of disaster recovery, back-up procedures, and physical and information security to ensure company assets are preserved.
- Maintains systems and policies to comply with PCI standards, data security, and management policies to comply with GDPR standards.
- Utilizes all systems, tools, and procedures with 100% integrity.
- Maintains confidentiality of customer and employee information 100% of the time.
Skills:
- Customer centric, committed to supporting the internal and external customer.
- Strong verbal communication and listening skills.
- Self-starter who works independently and in a team environment.
- Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
- Maintains a calm, tactful demeanor when dealing with difficult situations.
- Manages multiple projects and timelines with a sense of urgency and follow through.
- Well organized, analytical, and detail oriented.
- Follows direction with focused attention.
- Exhibits initiative, willing to learn.
- Minimum three (3)+ years of network, VMWare virtualization technologies (Workstation, vSphere), Windows Server, DNS, DHCP, Active Directory, and experience in Microsoft Products, including Office 365 and Azure.
- SQL, PowerShell, ITIL, and lean technology concepts, preferred.
- Bachelor’s degree in IT, preferred.
Job Location: PVA Global Headquarters | Halfmoon, NY