Network Technician I

Utah

NETWORK TECHNICIAN I

 

Direct Hire ($23 - $30 per hour with shift differential) - 2 Openings

 

Sentry View Systems is a leading innovative engineering company headquartered in Melbourne, Florida with additional locations in Montana, North Dakota, Utah, and Wyoming. We are currently seeking two level one Network Technicians for our Network Operations Center (NOC) in Clearfield, Utah in support of a contract with the United States Air Force.

 

Candidates must be legally authorized to work in the United States without sponsorship and be eligible for a Department of Defense secret clearance if they do not currently possess an active clearance.

 

This is a level one full-time non-exempt position that works with subcontractors to ensure networks function to specifications and contract requirements. The NOC is mission-critical, operational 24x7, and does not offer remote work options.

 

PLEASE NOTE: This position will have a regular weekly 4-day x 10-hour schedule that would include some second or third shift and weekend hours.

 

PRIMARY RESPONSIBILITIES AND TASKS:

• Monitoring, maintaining, and resolving issues with networked communications equipment.
• Administer and monitor system availability and performance tools.
• Perform equipment checks remotely using monitoring tools in accordance with established policies and procedures.
• Work toward isolating and identifying cause of faults for network related issues.
• Assess impact to network/service, resulting impact to customers, and escalate appropriately.
• Create and update internal tickets and documentation.
• Responsible for coordinating and providing technical and logistical support to on-site Field Technicians.
• Communicates regularly between the NOC facility and field locations to ensure all relative personnel have the information they need to meet service level agreements.
• Helps test network hardware, OS patches and updates, and application software.
• Assists with ongoing NOC project work.
• Coordinates the above activities with an integrated team of at least four other professional engineers and technicians.

 

QUALIFICATIONS:

• High School Diploma is required, with an Associate Degree (AA/AS) preferred.
• CompTIA A+ or CompTIA Network+ or CCNA Security, or SSCP
• Security+ CE is preferred, but the willingness to earn this certification within the first six months of employment will be considered.
• Experience in a Help Desk or Technical Support environment

 

IDEAL CANDIDATE POSSESSES:

Technical Skills - Strives to continuously build knowledge and skills, pursuing training and development opportunities with demonstrated aptitude for acquiring new technical knowledge and abilities.

Teamwork – Works well as part of a team while also able to successfully complete individual tasks, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and supports everyone's efforts to succeed.

Customer Service-- Responds promptly to customer needs, solicits customer feedback to improve service, applies problem-solving and communication skills to collaborate with team members in the resolution of service issues.

Attendance/Punctuality--Is consistently at work on time and ensures work responsibilities are covered when absent.

 

TECHNICAL SKILLS – Required

• Experience using ticketing software in a Help Desk or Technical Support environment
• TCP/IP
• SNMP
• Windows domain structure in an Active Directory environment
• Ability to manage and perform tasks with Network Management software
• Able to closely follow defined processes and recognize when tasks should be escalated to more senior team members.

 

TECHNICAL SKILLS – Preferred

• Imaging software/hardware experience

• Risk Management Framework
• Familiarity with NIST information security guidelines
• Microsoft Server and Linux
• Experience in network technology solutions

 

Sentry View Systems is an Equal Opportunity Employer with a Total Rewards package that includes:

• Healthcare coverage
• Life Insurance
• Short-Term and Long-Term Disability
• AFLAC
• Vision
• Dental
• 401(k)
• PTO/Company Holidays/Vacation
• Paid Parental Leave
• Paid Bereavement Leave