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Kids Club Associate - Front Line Team Member

Rochester Athletic Club

Position Title: Kids Club Associate                                             

Departments: Kids Club

Classification: Part Time Associate                                                          Approved By: Hiring Director


REPORTING RELATIONSHIPS

Position Reports To: Kids Club Director, Jessica Ernster

Positions Supervised: None


POSITION PURPOSE

To provide quality care for RAC members and guest ages 6 months up to 7 years.  Kids Club associates work multiple part-time shifts weekly providing excellent customer service to all Rochester Athletic Club members. 


ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Flexibility in schedule days, early evenings and weekends 
  • Successful at multi-tasking
  • Ability to perform physical aspects of job, including standing for long periods of time, bending, and reaching
  • Attend meetings as required
  • Wear RAC uniform
  • Follow all RAC Values

PERFORMANCE MEASUREMENTS

  1. Overall satisfaction level of members within your area of responsibility 
  2. Feedback and satisfaction level of other RAC Team Members
  3. Being on time and reporting for all your scheduled shifts
  4. Provide a “Member Experience First” for all members and guests

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Average Communication: Especially where one must frequently convey detailed or important instructions or ideas accurately and quickly.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.


MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to deal with a variety of variables under only limited standardization.  Able to interpret various instructions.

Language Ability: Ability to read and proficiently speak and communicate in English with both guests as well as other RAC personnel.

                

Location - Rochester Athletic Club

 
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