Kids Club Associate - Front Line Team Member
Rochester Athletic Club
Position Title: Kids Club Associate
Departments: Kids Club
Classification: Part Time Associate Approved By: Hiring Director
Position Reports To: Kids Club Director, Jessica Ernster
Positions Supervised: None
POSITION PURPOSE
To provide quality care for RAC members and guest ages 6 months up to 7 years. Kids Club associates work multiple part-time shifts weekly providing excellent customer service to all Rochester Athletic Club members.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Flexibility in schedule days, early evenings and weekends
- Successful at multi-tasking
- Ability to perform physical aspects of job, including standing for long periods of time, bending, and reaching
- Attend meetings as required
- Wear RAC uniform
- Follow all RAC Values
PERFORMANCE MEASUREMENTS
- Overall satisfaction level of members within your area of responsibility
- Feedback and satisfaction level of other RAC Team Members
- Being on time and reporting for all your scheduled shifts
- Provide a “Member Experience First” for all members and guests
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Average Communication: Especially where one must frequently convey detailed or important instructions or ideas accurately and quickly.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.
Language Ability: Ability to read and proficiently speak and communicate in English with both guests as well as other RAC personnel.
