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Field Service Engineer

Halfmoon NY

Job Description - The Field Service Engineer provides technical service for the systems and products sold by PVA. This position helps customers maximize value of products from pre shipment through end of life. This position requires frequent travel and includes a training period, duration is dependent on existing knowledge level. The ideal candidate for this role will have mechanical aptitude with good problem solving and interpersonal skills.

Job Responsibilities:

  • Maintain expert level technical knowledge of PVA product line.
  • Answers direct questions and resolves issues from customers.
  • Solves problems, diagnoses and resolves issues to ensure customer needs are met.
  • Manages and updates individual service tickets throughout the day to identify any urgent customer needs.
  • Assists customer’s with process improvement and optimization.
  • Provides onsite support and installations at customer locations globally.
  • Maintains confidentiality of customer information, 100% of the time.
  • Fosters strong customer relationships through run-off, and after shipment service and installations as required.
  • Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
  • Assists and supports team members when performing runoff, installation, rework installation, or onsite service.
  • Shares information learned from customer within department.
  • Utilizes 5Y Kaizen process to identify root causes of problems and solutions.

Skills: 

  • Customer centric, committed to supporting the internal and external customer.
  • Strong verbal communication and listening skills.
  • Self-starter who works independently and in a team environment.
  • Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Manages multiple projects and timelines with a sense of urgency and follow through.
  • Well organized, analytical, and detail oriented.
  • Follows direction with focused attention.
  • Exhibits initiative.
  • Willing to learn.
  • Strong computer and excel skills.
  • Must be technically inclined (mechanical, controls, software, etc.).
  • Minimum one (1)+ year of technical service and commercial experience, preferred.
  • Associate degree in engineering, preferred.

Location - Halfmoon NY

 
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