Epicor Analyst/Developer (C#)

Halfmoon, NY

Job Description: The Epicor Analyst/Developer analyzes and develops Epicor (C# based ERP) and IT user information system needs. This position is critical to PVA; the Epicor Analyst/Developer ensures all physical and virtual systems are optimized for business performance with little to zero downtime which impacts the revenue and long-term profitability of the company. This position requires onsite presence in Cohoes, NY.

Job Responsibilities:

• Design, develop, document, analyze, create, test and modify Enterprise Resource Planning (ERP) computer systems, programs and integrations.
• Arrange project requirements in programming sequence by analyzing requirements; preparing a workflow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
• Document the functionality and requirements for IT and ERP systems/software.
• Develops and maintains applications and databases in ERP system by evaluating client needs; analyzing requirements; developing software systems.
• Apply troubleshooting and maintenance techniques and procedures, including consulting with users to determine ERP hardware, software or systems functional specifications.
• Maintains ERP computer systems and programming guidelines by writing and updating policies and procedures.   
• Partners with ERP team to develop content and delivery to introduce business technology solutions and features, monthly. 
• Troubleshoots escalated ERP issues, daily.
• Serves as the liaison between the end users and the software vendor’s technical support teams to address any issues that cannot be resolved in-house.
• Integrates third party software to our ERP ecosystem, as needed.
• Analyzes and optimizes SQL DB, including regular backups, indexing, and automation.
• Integrates new components from ERP (enterprise search/data discovery/social/etc.).
• Maintains administration duties of keeping current (six-month lag time) with ERP system’s feature and major update releases.
• Supports multiple ERP instances and move databases from Production to Test Environment, as needed, for low-risk troubleshooting and development work.
• Maintains settings and configurations of application server, report server, system agent, admin console (including module licensing) and databases.
• Implements and supports appropriate tools that allow for daily monitoring of systems, timely and appropriate response to alarms, system tuning to maintain/improve performance.
• Works with business units to enhance reporting and solve problems by developing custom reports utilizing SQL, BAQs and BI tools and analytics.
• Maintains security at the system level and at the user level, including new user setup and appropriate system access provision.
• Maintains confidentiality of customer and employee information 100% of the time.
• After-hours work may be required for upgrades, maintenance, and emergencies in support of high availability ERP environment.

Skills:

• Customer centric, committed to supporting the internal and external customer.
• Strong verbal communication and listening skills.
• Self-starter who works independently and in a team environment.
• Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized, analytical, and detail oriented.
• Follows direction with focused attention.
• Exhibits initiative, willing to learn.
• Minimum three (3)+ years of programming, business analysis, and ERP system experience, required.
• Experience with Epicor 10.2 preferred, however any ERP experience is desirable.

Job Location: PVA Global Headquarters | Cohoes, NY