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Customer Service Agent - REMOTE



American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

  • Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
  • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
  • Deliver a simple customer experience with every interaction
  • Trouble-shoot and problem solve situations that may be outside standard procedures
  • Become a knowledge expert

Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.



American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

  • Ability to demonstrate strong communication and interpersonal skills
  • Basic software and web knowledge, and the ability to pick up new technology quickly
  • Work well with others, and be willing to help team members
  • Ability to problem solve
  • High attention to detail
  • Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule



What’s in it for You

  • Work-life balance – We offer set schedules that are flexible
  • Potential for advancement within the organization
  • Benefit Package that includes:
    • Medical insurance
    • Dental insurance
    • Vision insurance
    • Company paid life insurance
    • Company paid disability insurance
    • Paid Holidays
    • Paid Time Off
    • 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
    • $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)


American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.

Location - Remote

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