Account Manager

Jonesboro, AR

Join the team known as the innovative partner of choice in the business communications world. We offer an end-to-end approach to complex communications challenges to national multi-site enterprise organizations, large campus institutions and enterprise resellers.

POSITION SCOPE:   

An Account Manager is responsible for proactively communicating with our existing customer base to place orders, leveraging knowledge of the customer to discover opportunities to upsell and to provide excellent customer service. This position enhances Optus’ visibility and performance with our mid-market accounts. The Account Manager must also be able to create a technology solution based upon the customer’s needs. The Account Manager must demonstrate the ability to create and maintain relationships at all levels of a customer’s organization and communicate the solution to the customer in a variety of presentation formats. Excellent follow-up skills are essential for success in this position. Account managers will model the appropriate behavior regarding Optus’ Core Values and Code of Ethics Policies and supports Optus’ team approach to Quality.

RESPONSIBILITIES:

• Engage directly with named customers to grow and strengthen relationships, working up the chain in the organization.
• Engage directly in support of large sales opportunities or large customer prospects.
• Qualify and sell those customers based on the current Optus product portfolio.
• Maintain contact and develop plans for the continued growth and development of the accounts.
• Ensure necessary production to achieve sales goals as measured by the established Revenue and Gross Profit Contribution goals.
• Provide monthly and quarterly sales forecasts.
• Update customer documentation in salesforce.com - which includes recording call/meeting notes, managing opportunities, and updating account information.

PREFERRED ATTRIBUTES:

• This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.
• Must be able to show demonstrated ability to work in a team environment.
• Must have a positive attitude and able to demonstrate excellent customer service and have strong written and verbal communication skills, a keen attention to detail, and great organizational habit. 
• Ability to work together effectively and professionally with internal and external customers. 

REQUIREMENTS:   

• B.S. Degree in Business or related discipline, or related work experience that includes providing customer service and communicating via multiple means preferred. 
• Must be able to ask appropriate questions to confirm customers’ needs, communicate opportunities, and work with Optus resources to utilize pricing tools, negotiate, and secure signed agreements. 
• Must also be able to complete required training modules, prepare required reports in a timely manner, utilize company software tools, and follow established processes including Windows. 
• Ability to drive for business purposes and maintain a good driving record. 
• Experience in Microsoft Word, PowerPoint, and Excel spreadsheet development.

PHYSICAL DEMANDS/WORKING CONDITIONS: 

Ability to travel to visit prospects, customers and vendors, up to 25% of the time. Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.

Equal Opportunity Employer