HUD Property Supervisor - Baton Rouge

821000: Multi Family

Job Purpose

The HUD Property Supervisor is charged with supporting Rampart/Wurth Holding efforts in the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well maintained building, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality in coordination and conjunction with the Owner’s goals and objectives. These responsibilities include being on-call 24 hours, managing and delegating maintenance staff and contractors.

The HUD Property Supervisor position supports and assists in the management of Multi-Family real estate in accordance with the Management Agreements; Is involved in all aspects of day-to-day operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, weather related debris removal, etc.; Handles tenant complaints and service requests, and must be familiar with the terms of tenant leases. The Area Property Manager is responsible for the preparation of the annual budget, reporting and financial performance of the property.

Duties and responsibilities

Specific Duties

• Provide guidance to Site Managers and ensure that the properties in portfolio are being managed effectively and efficiently.
• Provide excellent tenant service.  Respond to tenant requests/problems in a timely and courteous manner and generates work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times. 
• Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.   Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Assist the Site Manager with establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
• Maintain excellent customer relationships with property owners and keep open communication with them.
• Look for opportunities to increase market share by contacting potential clients.

General Duties

• Obtain estimates/bids for repairs at the property.   Generate and track Service Orders, approvals and distribution. 
• Sort, code and ensure accuracy and compliance with contracts of all property related invoices.
• Coordinate and schedule appointments, on-site & off-site meetings and conference calls.
• Collect and organize all property information in a format for quick reference.
• Prepares or directs assistant to prepare memos, faxes, email, maintain files, prepare expense reports and other administrative forms, copying, and arrange for courier service and overnight deliveries.  Maintain office clerical, filing and record keeping systems.
• Coordinate production and ordering of signs, tenant identification, etc. 
• Production of monthly and annual reports, preparation of transaction related documents, maintain contact information, and production of departmental reports (e.g. business plans, financial statements).

Financial Duties

• Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.
• Ensure proper property coding on invoices.
• Investigate cost reduction opportunities.
• Assist corporate accounting with questions related to the property and resolution of vendor issues.

Qualifications

• Bachelor’s Degree from four-year College or University with two to three years of industry experience/or equivalent combination of education and experience.
• Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
• 3+ years of directly relevant Multi-Family Real Estate Property Management experience.
• Effectively prioritize and multi-task.
• Excellent people skills.
• Strong working knowledge of general office equipment (copiers, fax machines, scanners).
• Ability to effectively communicate both orally and in writing with peers, managers and clients.
• Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
• Proactive, initiate follow-through.
• Valid driver's license

Working Conditions

• Specific with general property management.  Must be able to:
• Access necessary spaces for thorough inspection of property.
• Must be able to navigate climbing ladders, as required

Physical Requirements

• The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
• This job description in no way states or implies that the essential duties described are the only responsibilities.
• The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel.

This job description in no way states or implies that the essential duties described are the only responsibilities. The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel.