Client Services Representative – Payroll & HCM

AllianceHCM Shenandoah, TX Campus

Job Summary – Client Services Representative – Payroll & HCM

You will be supporting clients on Applicant Tracking, Onboarding, Employee Self Service, Payroll, and HR systems that are used by thousands of clients throughout the US in a variety of industries.  You will be working on a team of payroll professionals along with our development and management team needed. 

Job Scope 

• Develop and maintain strong relationships with clients and team members ensuring all tasks are completed accurately and timely by listening to understand how to resolve client issues.
• Maintain client employee payroll records, time and attendance information, new hires, terminations, benefits, deductions, and support orders.
• Provide excellent customer service while growing your skills and increasing your efficiency utilizing our internal HCM software with multiple programs spanning multiple monitors.
• Processing full-cycle payroll from time & attendance, file feeds and time sheets. 
• Heavy Excel and 10 Key intermediate to advanced skills required.
• Heavy phone communication along with professional email follow up correspondence.
• Look for ways to improve your own efficiency and suggest any improvements to processes that you feel would be beneficial.
• Assist with special projects as needed which may include overtime and weekend work. 

Desired Skills and Experience

• Minimum 3 years payroll, HR, Benefits, HCH and SaaS customer service-related experience.
• Computer skills, including Windows Office programs and CRM SalesForce required.
• A passion for excellent customer service and able to keep a cool head under pressure.
• Must be friendly while working in a fast-paced and changing environment.
• Proven proficiency in basic system problem resolution through effective communication with clients and team members.
• Bilingual a plus.

Why Alliance?

• 100% paid employer health, vision, dental, life and LTD insurance
• 401K with employer match
• Competitive compensation consistent with qualifications.
• Entrepreneurial Culture
• Strong Team Environment with Social and Team Building Activities

Company Overview

Alliance Payroll Services (Alliance) aims to be the largest independent Human Capital Management (HCM) company in the United States by providing the most advanced technology to customers through its proprietary, single database, cloud-based software. To meet this goal, Alliance is constantly striving to innovate and create best-in-class human capital management solutions. Current products include: Recruitment, Applicant Tracking & Onboarding Solutions, Payroll Processing, Learning Management Systems, ACA Tracking & Compliance Services, Tax Processing, Benefits Administration, Employee Engagement Solutions, and many others.