Success RESTs on our commitment to Bethyl’s Core Values which ALL employees must exhibit.

• Respect:  Respect for the company, coworkers and oneself.
• Excellence:  A commitment to high standards of quality products, science, workmanship and customer care.
• Stewardship:  A commitment to protect that with which we are entrusted.  The company reputation, resources, equipment and most importantly our animals.
• Teamwork:  A commitment to the understanding that pleasant communication, collaboration and cooperation across the company is critical.

Position Summary: 

Plan, manage and execute all ERP (SAP) related incidents, change requests and new enhancements, collaborating with internal and external stakeholders.

Essential Functions/Specific Duties: 

Support – 70%

• Be the focal point of contact to manage all SAP support and change requests ticketing queue.
• Work with end users and other business stakeholders to understand, prioritize and document support and change requests.
• Work with SAP support partner to resolve support tickets and change requests in a timely manner by gathering all required details and documentation.
• Previous knowledge of ERP systems will be a plus.

Projects – 30%

• Work side by side with business and technical stakeholders to participate in new business requirements.
• Supports the process of translating business needs into formal Business Requirements deliverables
• Acts as liaison between business unit and software developers and partners.
• Participates in design, development and implementation of complex applications or systems, using new and existing technologies.
• Participates as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.

Qualifications/Job Requirements

Education:

• A Bachelor’s degree in Computer Science, Information Management or related discipline.

Experience:

• 3-5 years of experience supporting information system set ups
• 2-3 years of SAP support background in any one or more of the following modules MM/PP/PM/SD/FI-CO/QM
• Experience in reviewing change requests and providing standard SAP solution options if applicable.

Competencies/skills:

• Working with various level of details, from understanding issues to communicating with different parties
• Strong Collaboration and communication skills working with internal and external stakeholders to achieve goals
• Ability to manage ticketing process with support partner
• Proficient in MS Office, including PowerPoint, Word, Excel and Outlook.
• Rapid learning of tools employed in incident and change management
• Ability to identify patterns in incidents leading to core issues
• Project Management skills required as well as strong analytical, problem solving skills.
• Team player with a can do attitude, resourceful, keen and self-motivated.
• Strong Verbal and Written communication and presentation skills.
• Ability to work independently, take responsibility and task ownership.
• Experience in Life Sciences R&D business processes will be a plus but not required.
• Any background in Technology skills such as Excel/VBA, SQL, ERP, SAP ABAP will be a plus.
• Knowledge of end to end software development life cycle, system implementation.
• Willingness to learn new platforms and technologies especially related to SAP, for e.g. Fiori, ABAP.

Conditions of Work: 

May work 40+ hours a week depending on business need.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned, meaning this job description is subject to change at any time.

Bethyl Laboratories, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.