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Front Desk Receptionist


Division/Department: Front Office Staff
Location: IMPC, New Albany, MS
Job Title: Front Desk Receptionist
Reports to: Kay Ward, Office Manager
Type: Full-time
Hours 40/week 

General Description

  • Morning Duties: Unlock and open office at 7:00am, cancel night forwarding on phones, balance cash drawer, notify nurses from 6:45-7:00am when pt is ready over walkie (for morning person), make coffee and place in waiting rooms; Evening Duties: lock doors at night and transfer phone to provider on call after last pt exits building, turn off TV’s, lights, and Xray computers, balance cash drawer, lock up money and encounter forms in safe, take chart backs to providers along with their daily mail, make sure sample closet is locked; Checking Patients In: verify address, phone numbers and insurance on existing patients, enter guarantor and patient information on all new patients, scan Drivers ‘ licenses, social security cards and insurance cards into medical billing, review all paperwork on new patients to assure that everything is complete and signed, collect copays, deductibles, and any amounts patient account representative has deemed patient responsibility (patients with no insurance must pay up front), prepare infant risk forms, put encounter forms into sleeves and give to pt to give to nurse when get to back; Checking Patients Out: schedule follow-up appointments, collect any payments, copays or deductibles not already taken, prepare payment agreements, print work/school excuses as needed, update all patient paperwork as needed; General Office Duties: answer phones and forward calls accordingly, schedule appointments over phone, prepare new patient packets, mail letters and reports prepared by physicians, mail no-show letters and medical records as needed, deal with drug reps, stamp and prepare mail for pickup, print encounter forms for next day of service, verify insurance and EPSDT days on those encounter forms; Miscellaneous Duties: rotate work late nights when needed, rotate kitchen duty weeks, rotate work Saturday’s doing all of the above duties, send Callpointe reports daily.

Work Experience Requirements

  • Two or more years experience in medical office setting (preferred, not required)
  • Two or more years collection experience (preferred, not required)
  • Bilingual (preferred, not required)

Education Requirements

  • High school diploma or GED
  • Certification in collections (preferred, not required)

Location - IMPC

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