The Shift Supervisor is responsible for assisting in the management and supervision of the Baristas in maintaining the quality of service and product throughout the store. This position enforces all procedures in the absence of the General Manager and Assistant General Manager. The Shift Supervisor will fulfill any other duties the General Manager or Assistant General Manager assigns and will represent The Coffee Bean & Tea Leaf® in a professional manner. If hired for this position you must be able to provide legal documentation establishing your identity and eligibility to be legally employed in the United States, be willing to undergo a criminal background and employment reference check and be at least 16 years of age.
Requirements:
- Works overtime, as needed, to perform duties and responsibilities.
- Runs errands, as needed.
- Works special events, as needed.
- Maintains positive company morale.
- Maintains store as if the General Manager / Assistant General Manager were present.
- Has current Texas Food Handler Certification.
Qualifications
- Minimum one year retail experience.
- Supervisory position in a specialty store or food establishment preferred.
- Excellent verbal and written skills.
- Well organized and detail oriented.
- Register and cash handling experience.
The Shift Supervisor is responsible for maintaining the key business areas listed:
Sales/Customer Service
- Assists in creating sales volume growth.
- Assists in supervising a profitable store.
- Assists General Manager and Assistant General Manager in planning and executing all sales promotions effectively and efficiently.
- Safely handles all hot and cold drinks or food items during drink preparation.
- Verbally receives and calls back customer orders in a friendly manner.
- Responds pro-actively to prevent customer service situations.
- Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
- Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.
- Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.
- Weighs, grinds and packs coffee per customers’ orders according to company guidelines.
- Sells and serves baked goods and miscellaneous food items to customers.
- Maintains efficient, friendly service standards
Store Operations
- Maintains acceptable amounts of coffee, baked goods and supplies for the bar. Responsible for ordering coffee, bakes goods and supplies when needed.
- Restocks shelves when necessary.
- Routinely cleans the bar area, floor, windows and grinders, take out trash, keeps outside areas clean,etc.
- Distributes weekly shipments appropriately.
- Completes Daily Reports as assigned.
- Responsible for taking bank deposits to the bank and bringing change back if necessary.
- Performs opening and closing duties.
- Reports potential safety hazards to General Manager / Assistant General Manager.
- Reports all employee accidents to the General Manager / Assistant General Manager and completes personnel forms when necessary.
- Reports all employee accidents to the manager on duty.
- Informs the General Manager / Assistant General Manager of any operational inconsistencies.
- Walks entire store (inside and out) to make sure we are ready for business.
Employee Development
- Perpetuates company philosophy and culture.
- Delegates duties to the Baristas as necessary.
- Schedules breaks as necessary.
- Assists in the training of new employees.
- Motivates staff to maintain quality and consistent product.
Product Knowledge
- Assists General Manager and Assistant General Manager in educating staff members on all products and services.
- Ensures that all customers are educated on our products and services.
- Consistently maintains the highest quality product standards.
- Follows all company drink recipes and procedures.
- Oversees drink making and participates in the re-certification process, monthly under management discretion.
Visual Presentation
- Assists in maintaining a clean, well-merchandised store.
- Assists in following visual presentation plans and standards.
The Shift Supervisor must be able to work in the café environment:
Physical Demands
- Regularly required to stand, walk, talk and hear.
- Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
- Vision requirements: Close vision, distance vision and ability to adjust and focus.
- Regularly required to handle food and hot beverages.
- Regularly required to handle espresso machines and other coffee and tea making machines.
- While performing the barista duties, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.
- Regularly required to lift and / or move items up to 25 pounds.
Work Environment
- While performing the barista duties, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.
