Truck Yard Security

Truck Yard-Alliance, TX

Truck Yard Job Description: Security 

Truck Yard is a dive-ish bar garden with a huge backyard, live music and food trucks where everyone’s invited (and their furry buddies, too.) With lots of heavily shaded outdoor space, food trucks on rotation, a kitchen slinging the best cheesesteaks in town, signature drinks, and multiple bars where you’d least expect it (think tree house, ferris wheel, etc), there’s no place quite like Truck Yard.  

We’re looking for restaurant professionals that can handle a fast-paced, high-volume service environment while making every customer feel relaxed and welcome. If that sounds like you, see the job requirements below and apply online now. 

DESCRIPTION:

Security staff are a critical part of Truck Yard’s overall guest experience. Security team members are expected to provide a “presence” of safety for our guests and team members.  Truck Yard expects Security to staff their post (such as the front door checking ID’s, tracking guest count), or making the rounds as Truck Yard ambassadors to ensure that guests are following rules and enjoying themselves. The entire team at Truck Yard is responsible for contributing to these company goals, regardless of position:  

• Great Food & Drinks 

• Great Service 

• Friendly Staff (to the customer and to each other) 

• Clean & Well Maintained Buildings 

RESPONSIBILITIES 

• Provide a safe and secure environment for guests in partnership with management. 

• Monitor your post or section(s) throughout the course of a shift.  

• Verify ID’s at the front door when assigned that post. Card all guests that appear to be younger than 35. Utilize approved black markers to place an X on the hands of guests under 21 years of age. 

• Politely inform guests that after 9pm, only guests aged 21 or older are allowed inside. If underage guests were at Truck Yard before 9pm, they may stay but must be marked as underage. 

• Politely inform guests that no outside food or beverages are permitted. (Cakes, Cupcakes and/or Cookies are okay.) 

• When not assigned to a specific post, move seamlessly and in a friendly manner through the Yard and bar areas.  Keep a close eye on guest behavior and notify management immediately when any type of security problem occurs.  

• Be goodwill ambassadors for Truck Yard, not an intimidating presence.  We expect security to interact in a positive manner with each guest and in turn notify management immediately if a security or safety problem exists. 

• Team up with management to help de-escalated issues.  **Security staff are not to put themselves at risk and should involve the support of police whenever necessary. 

• Help the Yard area, front entry area, and main bar area remain clean and tidy at all times.  

• Other duties as assigned.  

QUALIFICATIONS 

• Excellent attention to detail; ability to survey a large crowed to identify problem areas 

• Ability to handle all situations with a calm and friendly demeanor; high degree of emotional control 

• Knowledge of and ability to use security techniques to control a physical altercation in a way that keeps guests and you safe 

• Excellent customer service skills 

• Great judgment to know when to engage with a customer on security and safety matters 

• Great judgment to know when to get police involved 

• Ability to multitask 

• Maintains objectivity and reports incidents to management with clarity 

• Great communication skills with customers and staff 

• TABC Certification  

• Must have reliable transportation 

• Must be eligible to work in the United States 

OTHER THINGS TO KNOW 

• Truck Yard does not permit any employee to consume alcohol at any Brain Storm Shelter Restaurant location, whether on- or off-duty.  

• All employees are required to follow all local and state laws regarding the sale & service of alcohol. 

• Employees are expected to wash their hands frequently during shifts and after all breaks.   

• All employees must practice good personal hygiene to prevent foodborne illnesses & create a clean working environment 

• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion. Position requires working a full shift on your feet. 

• Position requires working outdoors in all weather conditions 

• Position may require work with hot, cold, and hazardous equipment as well as operation of phones, computers and other office equipment. 

• It’s a great job with a great company. 

REPORTS TO: Manager on duty