Accounts Receivable Billing Specialist

Jacksonville, Florida

The Role

Accounts Receivable Billing Specialist reviews and bills shipments to the Government while providing excellent customer service.

What You’ll Do

• Review shipments provided on Daily lists for billing.
• Confirm all required documentation is received.
• Confirm all required documentation matches the DPS system. Request corrections as needed.
• Email agents if required documentation or information is required.
• Provide assistance to other Billing Team members as schedule allows.
• Follow-up on previous requests to agents or other departments in a timely manner.
• Monitor and Review the Billing Team Email folder on designated days.
• Respond to all agent and department inquiries and problems in a timely manner.
• Escalate issues on unbilled shipments to appropriate management as necessary.
• Respond to customer questions and needs in a timely manner.
• Contributes to team effort by accomplishing related results as needed.
• Attend and participate in all team meetings.
• Other projects and duties as necessary.

What You’ll Need

• High School Diploma or GED OR equivalent combination of education and experience
• 1+ years billing or office experience
• Ability to multi-task and prioritize workload.
• Ability to work in a fast paced and challenging environment.
• Ability to handle difficult customers and situations and be able to solve problems.
• Pleasant and professional phone voice.
• Professional written and verbal communication skills.
• Knowledge of all Microsoft Office Programs.
• Ability to learn all internal computer programs.
• Willingness to take on additional projects/workload and maintain good synergy within the team environment.
• Ability to adapt and learn in a changing environment.

Nice To Have

• Bachelor degree and/or accounting experience.

Who We Are

Shape a bright future with us.  Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods.  TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members.  We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. 

Why You’ll Love Working Here

TMM is recognized as a Jacksonville Best Places to work … for eleven years in a row! We’ve always known it, now the rest of Jacksonville does too. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community – TMM has a lot to be proud of!

In addition, TMM offers an excellent benefit package which includes:

Full-Time Benefits:

• Competitive pay packages and bonuses
• Comprehensive medical, dental and vision
• Company provided $50,000 life insurance benefits and AD&D benefits
• Generous PTO and holidays
• 401(k) and education on retirement planning
• Tuition reimbursement up to $2,000 on approved programs
• Great health & well-being benefits including telehealth parental support, wellness events

Part-Time Benefits

• Generous PTO and holidays