Desktop Support Technician

Jacksonville, Florida

The Role

Desktop Support Technician responsible for day-to-day support of all phone system and desktop hardware/software applications and peripheral equipment via remote tools, phone, and in-person visits as needed.  Provides support to the IT staff regarding special projects and hardware/software implementation.  

What You’ll Do

• Provide first level support by responding to local and remote support requests;
• Track and provide resolution documentation utilizing the TMM Service Desk
• Discuss weekly status of service desk issues and projects with management
• Perform User PC installations, troubleshooting and administration
• Comply with corporate guidelines and controls
• Assist with computer systems inventory when necessary
• Assist in maintaining the TMM phone system
• Assist other Information Technology personnel with special projects as assigned
• Maintain knowledge on current and future technologies
• Support the TMM IT Misision Statement
• Must be able to lift and move equipment weighing up to 30 pounds
• Other projects and duties as necessary.

What You’ll Need

• Minimum of 1 work experience supporting systems and desktop products and software (e.g. MS Windows 10, MS Office 365, Adobe Acrobat) preferred
• Associates or Bachelor degree  in computer science or equivalent area OR equivalent combination of education and experience
• Available to work nights/weekends when necessary
• Ability to express ideas clearly, effectively, and professionally in both verbal and written communication
• Possess superior problem-solving skills
• Possess excellent customer service skills
• Ability to multi-task and prioritize workload
• Ability to work in a fast paced and challenging environment
• Possess a working knowledge of the Microsoft Office suite
• Ability to learn all internal computer programs
• Willingness to take on additional projects/workload
• Ability to maintain good synergy within the team environment

Who We Are
Shape a bright future with us.  Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods.  TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members.  We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. 

Why You’ll Love Working Here

TMM is recognized as a Jacksonville Best Places to work … for the eleventh year in a row! We’ve always known it, now the rest of Jacksonville does too. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community – TMM has a lot to be proud of!

In addition, TMM offers an excellent benefit package which includes:

Full-Time Benefits:

• Competitive pay packages and bonuses
• Comprehensive medical, dental and vision
• Company provided $50,000 life insurance benefits and AD&D benefits
• Generous PTO and holidays
• 401(k) and education on retirement planning
• Tuition reimbursement up to $2,000 on approved programs
• Great health & well-being benefits including telehealth parental support, wellness events