Claims Administrator

Jacksonville, Florida

The Role

Claims Administrator assists the claims department with various administrative duties including phone, email correspondence and other projects and duties as necessary.

What You’ll Do

• Share in the responsibility of answering incoming general claims calls and respond accordingly
• Complete initial review of claim to determine if inspection is needed
• Select Repair Firm and set up inspections
• Follow up on inspection appointment date and receipt of report, update dates and status (s) accordingly
• Post inspection fees via Utopia Claims
• Assist with customer service claims, such as pre-pay inconvenience payment and quick claims
• As needed, monitor general claims email and distribute to the team accordingly
• Request additional receipts, photos and other information from each member or agent involved in the shipment as necessary
• Review and respond to emails accordingly
• Provide an ongoing update on the Claim Status
• Document all communication with the member, agent(s) or related parties in Utopia Notes.
• Respond to all member, agent(s) and base inquiries immediately
• Other projects and duties as necessary
• Provide regular review of all open claims and maintain a current workflow
• As needed, follow up with members regarding offers submitted in DPS

What You’ll Need

• High School Diploma or GED OR equivalent combination of education and experience
• 1+ years’ experience preferably in a previous office environment
• Competence in MS Excel, Outlook, Word, and AS/400
• Strong verbal, written, and electronic communications
• Ability to multi-task and work in a team environment

Who We Are

Shape a bright future with us.  Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods.  TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members.  We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. 

Why You’ll Love Working Here

TMM is recognized as a Jacksonville Best Places to work … for eleven years in a row! We’ve always known it, now the rest of Jacksonville does too. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community – TMM has a lot to be proud of!

In addition, TMM offers an excellent benefit package which includes:

Full-Time Benefits:

• Competitive pay packages and bonuses
• Comprehensive medical, dental and vision
• Company provided $50,000 life insurance benefits and AD&D benefits
• Generous PTO and holidays
• 401(k) and education on retirement planning
• Tuition reimbursement up to $2,000 on approved programs
• Great health & well-being benefits including telehealth parental support, wellness events

TMM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.