Trip Management Coordinator

Remote

American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

The Trip Management Coordinator is responsible for ensuring the seamless execution and management of
transportation services on behalf of The Company. Leveraging their trip coordination and relationship
management skills, the Trip Management Coordinator will monitor and coordinate trips, manage
communications and provider relations, resolve transportation issues and escalate unresolved concerns to
management as necessary.

Essential Job Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. 1. Control the rideshare concierge app to manage C2C transportation effectively.
   2. Monitor trip statuses and proactively ensure providers are assigned to trips.
   3. Confirm trip accuracy, via collaboration with the Member Experience (MES) team.
   4. Collaborate with MES and Inventory Management (IM) teams to facilitate timely and efficient trip
   bookings.
   5. Use the F1 Trip Management Dashboard to report key trip events, updates and errors, ensuring
   clarity and professional communication.
   6. Address rider cancellations, no-shows and adjust changes with providers as needed.
   7. Engage with Tier 1, 2 and 3 Transportation Providers to confirm trip details, including ETAs, pick-
   up statuses and post-trip follow-ups.
   8. Resolve issues, such as rebooking trips in case of No Drivers Available (NDA) scenarios, and liaise
   with alternative providers when needed.
   9. Escalate unresolved issues or challenging interactions with other departments or providers to
   management for timely resolution.
   10. Document and address any provider concerns regarding trip misunderstandings or payment
   issues to maintain a positive working relationship.
   11. Engage in regular communication with various internal departments and transportation providers.
   12. Sit, talk and work at a computer for extended periods of time.
   13. Other duties as assigned based on operational/management needs, with or without prior notice

Competencies

1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Required Education and Experience

1. Flexibility to work at any time of the day, including nights, weekends, and holidays.
2. Excellent verbal and written communication.
3. Proficient in using Tableau and Microsoft Office (Word, Excel, PowerPoint, Outlook).
4. Strong phone and email etiquette.
5. Ability to work both independently and with a team.
6. Organized and be able to successfully meet set deadlines.
7. Availability to travel as needed.
8. Ability to work both independently and within a team environment.
9. Organized and able to set and meet deadlines successfully.
10. High School Diploma or G.E.D.

Preferred Education and Experience

1. Bachelor’s degree or 2+ years of experience in the human services transportation field.
2. Fluent in English and ability to speak and understand Spanish.

What’s in it for You

• Work-life balance – We offer set schedules that are flexible
• Potential for advancement within the organization
• Benefit Package that includes:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company paid life insurance
  • Company paid disability insurance
  • Paid Holidays
  • Paid Time Off
  • 401k Retirement Savings Plan (with Employer Match after 1 year of employment)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.