Area Coordinator
Remote
Description
American Logistics Values
Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.
About the Job
The Provider Relations team is looking for an Area Coordinator to assist with promoting American Logistics in its best light while working on creating and maintaining relationships with contracted Transportation Providers. This position will work as a liaison between AL and our contracted Transportation Providers, providing guidance, direction, and feedback, while keeping them accountable for meeting all SLA’s, as well as working in collaboration with other AL departments.
Essential Job Functions/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Create and maintain relationships with Transportation Providers.
- Be the main point of contact for contracted Transportation Providers.
- Monitor different metrics and hold contracted Transportation Providers accountable for meeting such SLA’s, AL App usage, OTP, throwbacks and grievances.
- Have a thorough understanding of each assigned geographic area.
- Travel as needed and meet with Transportation Providers in person.
- Complete induction of newly vetted Transportation Providers.
- Perform monthly field observations.
- Actively participate in all required team meetings.
- Effectively communicate via telephone, email and messaging applications.
- Sit, talk, and work at a computer for extended periods of time.
- Other duties as assigned based on operational/management needs, with or without prior notice.
Competencies
- Customer/Client Focus.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Technical Capacity.
Required Education and Experience
- Excellent Microsoft Office, general PC and telephone skills.
- Transportation or logistics, customer service, provider relations.
- Availability to travel as needed.
- Ability to work both independently and within a team environment.
- Organized and able to set and meet deadlines successfully.
- High School Diploma or G.E.D.
Preferred Education and Experience
- Bachelor’s degree or 2+ years of experience in the human services transportation field.
- Fluent in English and ability to speak and understand Spanish.
Benefits
What’s in it for You
- Work-life balance – We offer set schedules that are flexible
- Potential for advancement within the organization
- Benefit Package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Company paid disability insurance
- Paid Holidays
- Paid Time Off
- 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.
