Hourly Manager

403 East Broadway, Little Rock, AR

JOB TITLE: Hourly Manager

REPORTS TO: General Manager (GM)

DEPARTMENT: Operations

RATE TYPE: Non-Exempt

Job Summary

The Hourly Manager directs team, ensures excellent customer service and operations execution during assigned shifts. The Hourly Manager helps manage cash and inventory controls. The Hourly Manager is responsible for restaurant operations during assigned shifts when management is not present.

Principal Responsibilities and Activities

1. Leads Shift Operations

Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.

• Provides production direction to team in a clear and concise way.

• Sets an example for team by working hard to implement shift plan and ensure swift and smooth production.

• Identifies and resolves bottlenecks in food preparation and order delivery to increase speed of service.

• Demonstrates patience and a positive attitude with team while delegating tasks and giving instructions.

2. Leads Customer Service

Motivates team members to exceed customer expectations with food and friendly service in clean surroundings.

• Makes a professional impression on customers and team through positive, courteous, and friendly attitude.

• Resolves customer feedback and customer complaints in a timely, friendly and professional manner.

• Demonstrates flexibility to meet different team needs to ensure quality food and good service in a clean environment.

3. Builds Team Talent

Directs, trains and motivates team members during shift on each of the workstations as needed to enhance restaurant results.

• Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates efficiently.

• Assists in training team members on workstations and making them feel their contributions are valuable.

• Sets challenging goals for self and team during shift and ensures accountability.

• Seeks understanding of employment laws and policies and welcomes new responsibilities in training team members.

• Maintains order and discipline among employees supervised.

• Hourly Managers may send employees home until formal counseling can be conducted by the General Manager.

4. Assists with Restaurant Compliance

Adheres to compliance of government regulations, food safety, security policy, cash policies, operations and policies and procedures relating to all activities in the restaurant during the shift.

• Directs team members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards.

• Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions.

• Motivates team members to comply with all policies and procedures and to maintain a safe and secure environment for customers and other team members.

• Demonstrates to restaurant management that he/she can be relied upon to maintain compliance during shift.