IT Support Technician

Halfmoon, NY

Job Description: The IT Support Technician ensures all physical and virtual systems are optimized for business performance with little to zero downtime. This position is critical to PVA; the IT Support Technician supports users, infrastructure design, deployment, security, and systems which impacts the revenue and long-term profitability of the company. This position requires onsite presence in Halfmoon, NY. PVA has implemented a mandatory COVID-19 vaccination policy requiring full vaccination by January 7, 2022. Individuals seeking an exemption from this requirement for medical or religious reasons will need to complete a request for accommodation to the HR department.

Job Responsibilities:

• Provides tier one/two technical support and guidance for end-users and backend use.
• Collects relevant data for Tier 3 technical support before escalation of issues.
• Ensures response time for business-critical systems is immediate; standard ticketing within four hours and resolution within 24 hours.
• Installs, monitors, and supports end-user hardware, software, and virtual server environment.
• Configures systems to ensure consistent operations to support processes and ensure business objectives are met.
• Installs updates, upgrades, patches, and hotfixes.
• Develops and maintains internal end user and technical support knowledge base.
• Provides Microsoft Exchange 365 email configuration and maintenance to corporate, and locations.
• Assists with Active Directory configuration, maintenance, and administration
• Assists with setup and execution of new technology systems.
• Assists in the rollout of new company programs, policies and procedures as needed.
• Assists with laptop/desktop workstation deployment and upgrades.
• Assists with setup, configuration, and support of internal and/or external networks.
• Assists with development, implementation, and maintenance of policies, procedures, and associated plans related to IT.
• Assists with implementation of disaster recovery, back-up procedures, and physical and information security to ensure company assets are preserved.
• Maintains systems and policies to comply with PCI standards, data security, and management policies to comply with GDPR standards.
• Utilizes all systems, tools, and procedures with 100% integrity.
• Maintains confidentiality of customer and employee information 100% of the time.

Skills:

• Customer centric, committed to supporting the internal and external customer.
• Strong verbal communication and listening skills.
• Self-starter who works independently and in a team environment.
• Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized, analytical, and detail oriented.
• Follows direction with focused attention.
• Exhibits initiative, willing to learn.
• Minimum three (3)+ years of network, VMWare virtualization technologies (Workstation, vSphere), Windows Server, DNS, DHCP, Active Directory, and experience in Microsoft Products, including Office 365 and Azure.
• SQL, PowerShell, ITIL, and lean technology concepts, preferred.
• Bachelor’s degree in IT, preferred.

Job Location: PVA Global Headquarters | Halfmoon, NY