Hostess

Annex Crafthouse

Annex Craft House Host/Hostess Job Description Overview

The Host position greets the customer immediately when they enter The Annex Crafthouse. This is a part-time position. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter our doors. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders and selling of Merchandise. The Host follows up with guests as they are leaving to ensure they had a great experience and reminds them of events to come back for. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression. The Annex Crafthouse Host embraces the company’s core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.

Responsibilities

•   Team Player
•   Promotional Representation
•   Community Outreach & Events Participation
•   Sales Generation, including To Go Sales and Merchandise
•   Professional Team Communication
•   Performs assigned tasks
•   Continuous development of food & beverage product knowledge

Accountabilities

Food

•   Ensures proper sanitation and food handling
•   Food & Beverage Quality Assurance
•   Accurate Food Presentation

Atmosphere

•   Rotation Seating
•   Prepared, in uniform & Punctual for Shift
•   Welcoming, Personable, and Courteous

Service

•   Attentive Customer Service
•   Responsible  Cash Handling
•   Sense of Urgency
•   Store Events Spokesperson
•   Order Accuracy
•   Cleanliness

Qualifications 
Knowledge, Skills, Abilities 

•   Must be 16 years of age or older
•   Customer Service Skills
•   Basic Mathematical Computations Skills
•   Ability to promote Brand Integrity
•   Ability to maintain Professionalism at all times
•   Ability to Communicate clearly
•   Ability to work well with others
•   Ability to multi-task

All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for The Annex Crafthouse. The applicant will not be compensated for the completion of any training required to get the required certification and gaining such certification does not guarantee the applicant continued employment.