General Manager Job Description

The General Manager for the Rick Erwin Dining Group should build relationships with our team and our guests to deliver a memorable dining experience. The General Manager focuses on elegant service, cleanliness, sanitation and running a smooth operation in an excellent manner. The General Manager focuses on hiring and developing quality employees to deliver the expectation of a polished and elegant style of service. The General Manager builds sales and profits through their behavior, delivering on promises to our team, guests, vendors, and our community. The General Manager manages costs, develops the team and maintains accountability for achieving success in these areas. The General Manager should deliver the above description through the Rick Erwin Dining Group Core Values listed below.

REDG Core Values

Ethics of Management

Respect for each employee Mutual respect among employees Procedural fairness

Transparency and honesty in professional relationships; Trust is always present

Commitment to Excellence

Knowing what excellence looks like for every task Making excellence a habit in the workplace Same attitude every day displayed by workforce

Creating guest oriented service experience - creating memorable experiences Creating employee oriented development - service knowledge

Commitment to Service Standards

Staffing expectations established and followed Scheduling expectations established and followed Manager expectations are clear and fair

Steps of Service are identified, trained, and followed Large Party Format is a non-negotiable because it works

Commitment to Problem Solving

Eliminate attitude of indifference (67% of customers leave because of an attitude of indifference) Empower employees to immediately solve guest problems (Customers judge the quality of a business by the responsiveness of the first person with whom they are in contact)

Debrief the cause of the problem later without blame or criticism Teach / retrain when necessary

Commitment to Community