Assistant General Manager

Alexandria, VA

  

POSITION:  Assistant General Manager                     REPORTS TO:  General Manager

 

COMPENSATION:  Competitive base salary commiserates with experience & benefits program including medical and dental insurance. Bonus structure available.

 

 

Assistant General Manager is responsible for:

the overall quality and profitability of the business, leading front and back of house operations. She/he is a truly passionate hospitality professional supporting excellence in every facet of the restaurant experience. The Assistant General Manager is a smart-creative, a keen strategist, and visionary. She/he creates and maintains a profitable, balanced, interesting, engaging, fun, competitive and nationally recognized restaurant that sets national standards in the food, service and hospitality programs.

 

 

Staff Management:

• Performing supervisory duties, such as hiring, training, developing, evaluating and disciplinary counseling of all on-site employees.

• Planning and conducting regular training, both formal and informal, with all front of house staff.

• Ensuring staff is upholding leadership behaviors, core values and adhering to strategic and operational priorities.

• Sharing inspiration and ideas with staff.

• Ensuring that personnel issues are carried out in accordance with established company policies and procedures.

• Maintaining open and clear communication with the staff and Assistant Managers.

• Conducting reviews and other periodic employee assessment as needed.

• Writing weekly schedule for front of house staff.

Responsibilities

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved

• Effectively manage the restaurant in the absence of the General Manager

• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Titan Hospitality

• Implement new company policies and procedures by developing plans and instructing staff

• Provide direction to shift leaders, and staff to achieve restaurant goals

• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis

• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness

• Consistently monitor product and labor costs to remain within goals

• Solicit guest feedback to understand the needs and wants of customers

• Train and coach staff on guest services principles and practices

• Follow Titan Hospitality restaurant policies and procedures, including those for cash handing and safety/security

• Monitor and maintain the POS System

• Assist in new menu implementation

• Develop and implement creative solutions to areas of improvement

• Assist in conducting staff and daily pre-shift meetings

• Assist in any areas of the restaurant when staffing constraints require

• Identify employee weaknesses and retrain as necessary

THE REQUIREMENTS:

• Currently an Assistant General Manager in a fine dining restaurant with a minimum of 5 years of experience in a high volume, full service, fine dining restaurant

• High service standards, strong work ethic and attention to detail

• Ability to multitask in a demanding and fast paced environment with efficiency and grace

• Proven ability to lead others, positively influence employee behavior and interact with team members in any role

• Must have excellent verbal communication skills and can work a flexible schedule

• Basic computer knowledge including Word and Excel

• Must possess strong understandings of P&L and business management

• Classic Wine Service Knowledge

• Conflict Resolution

• Passion for customer service

• Event Management/Organization

• Experience in a High-Volume Environment

• Food/Beverage Pairing

• Food Preparation Knowledge

 

I have read the above roles and responsibilities related to the General Manager position and agree that I can perform each of the required functions.