ToGo Runner

JT Restaurants Tres LLC

 ToGo Runner                                                      

Position Summary:

The Togo Runner is accountable for continuously running out food, drinks to guests and providing exceptional customer service. Garnishing orders, traying up orders, packing to go orders, and helping food and beverages get where they need to go. Maintaining the Togo orders includes but not limited to Garnishing Togo orders, packing to go orders, calling for needed items to complete an order, checking on orders you are waiting for and sending back food product that does not meet company standards

Essential duties and responsibilities include but are not limited to:

• Ensures exceptional customer service is provided to the internal team and customers
• Responsible for continuously running out food, drinks to guests and providing exceptional customer service throughout the scheduled shift.
• Responsible for continuously managing the “Expo Window” by getting food to where its going quickly, and exceptional customer service throughout the scheduled shift.
•  Maintains a clean and organized Expo kitchen area, including but not limited to dry and clean floors to ensure staff safety, refilling product as needed.
• Assists with restocking tasks to ensure a constant inventory of food product from the cooler and chip warmer, clean plates and glassware for employees to use.
• Ensures hot food goes out hot and cold food goes out cold.
• Communicates needs to cooks promptly and respectfully.
• Ensures food is not auctioned off to guests, fulfills guests requests and follows L.A.S.T when unsatisfactory situations arise with guests.
• Other duties as assigned/required.

Knowledge, Skills, and Abilities (KSA):

• Strong customer service skills
• Ability to maintain clean and hygienic work areas in accordance with Jack Allen’s Kitchen, Day Maker Half Day Café and Salt Trader and health code standards
• Knowledge of food sanitation and safety principles and practices
• Strong communication, organizational, multitasking, and time management skills
• Ability to work independently or as part of a team

Education, Certifications, and Licenses 

• High school diploma or equivalent
• Texas Food Handler’s License

Experience

• Restaurant staff experience preferred

Working Conditions

The working conditions for this position include an indoor climate-controlled environment with minimal health and safety hazards. Hot plates and hot heat lamps in work area. Working conditions outdoors includes running out togo orders to the parking lot, retrieving linens from the shed outside. This position requires the ability to work in a fast-paced environment with tight deadlines, multitask, perform simple and repetitive tasks, attain precise attention to detail, control the work pace, follow instructions, work under supervision, handle confrontational situations, and work alone or in a group. Environmental conditions include working in an indoor setting with exposure to noise, congested areas, slippery surfaces, sharp edges, and handling sharp, hot, cold, and wet objects. Tobacco-free environment.

Physical Requirements

The physical requirements for this position primarily involve constant walking and standing and frequent bending forward and twisting at the waist, reaching above/below shoulder and chest level, elbow and wrist flexion and extension, neck twisting/turning/tilting, and foot pedal action. Carrying a large and small tray weighing up to 30 lbs over your shoulder is required. Occasional crouching, kneeling, and reaching behind the body. The individual in this position must have fine motor skills. Sensory demands include hearing, speech, vision, spatial perception, and tactile.

What We offer: 

• Flexible scheduling 
• Meal benefits
• Benefit plan options for qualifying team members
• Employee referral program
• Training and Career growth opportunities