Front Desk Receptionist

Bronx Center

Job purpose

The Inspired Community Project (TICP) is seeking a detail-oriented and organized Front-desk Receptionist to perform clerical tasks within a clinical daycare setting. The Receptionist will be responsible for supporting daily administrative operations across the organization, including but not limited to answering and transferring phone calls, sorting and delivering mail to employees, and greeting all families and visitors in a friendly and professional manner. This position plays a pivotal role in providing a welcoming environment for all while maintaining composure and professionalism in a high-activity environment. 

Duties and responsibilities

• Act as the first-point-of contact for all TICP’S parents, guests and visitors.
• Greet parents, visitors and vendors and direct them to their respective space.
• Exude a courteous and considerate demeanor at all times in person, on the telephone, and in interactions with children,  family, visitors, vendors, and other employees.
• Respond quickly to student and/or parent/guardian’s request, refer to appropriate members of the care team, if necessary, and inform supervisor of actions taken.
• Ensure that school safety procedures are implemented for all visitors to the program.
• Maintain and monitor video feed: manage visitor access to the front door by identifying individuals via intercom prior to allowing them access into the premises.
• Answer and screen a heavy call volume, transferring calls and taking detailed messages as needed.
• Handle general office operations and activities, providing support to executives and associates
• Maintain the daily calendar, coordinating and confirming appointments 
• Compose and distribute internal and external correspondence, letters and memos. 
• Organize and maintain company records, compile data and keep accurate files
• Upkeep office inventory, informing management of needed supplies 
• Complete various ad hoc tasks and projects given to you by supervisors and managers.
• Perform other administrative duties as requested

Qualifications 

• Some high school; high school diploma or equivalent NOT required
• Bilingual Spanish preferred; NOT required
• Bronx Resident preferred; NOT required
• Must be able to follow oral and written instructions
• Must be punctual and able to keep to the assigned schedule
• Must be able to handle emergencies in a timely and effective manner, while streamlining office operations
• Must be confident in addressing unwanted visitors assertively, while preventing their access to premises
• Self-starter who has a strong ability to follow-through and complete tasks
• Strong organizational skills, with attention to detail and the ability to manage multiple tasks at once
• Excellent written and verbal communication skills with the ability to maintain confidentiality and professionalism at all times
• Creative and excited about working within a diverse community
• Basic computer skills: MS Office Suite; Google Applications

Position Details 

• Position: Full time position, 40 hours per week, on-site
• Schedule: Monday-Friday, 7:30am-3:30pm
• Salary: $40,000/year (Exempt)
• Benefits: 
  • Medical - immediately eligible upon hire
  • Additional benefits plans to be provided after a waiting period: Dental, Vision | Mental Health Wellness Benefits | Life Insurance | Health Saving Account (HSA) | Commuter Benefits
• PTO Benefits: Total 7 weeks [36 days]
  • Discretionary PTO Days: [15 days - can roll over] 3 weeks PTO per calendar year.
  • Predetermined PTO Holidays: [11 Days] 
    • MLK Day, Presidents Day, Employee Appreciation Day (March), Autism Advocacy Day (April), Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Thanksgiving & Black Friday
  • Predetermined PTO Weeks: [10 days - no roll over]
    • Last week of August & the week between Christmas and New Years