Shift Supervisor

BWW GO

• Manages entire shift without the assistance of a manager on duty.
• Completes line checks as appropriate during shifts.
• Enters invoices and prepares orders for supplies and food for GM approval.
• Processes manager refunds, comps and discounts.
• Maintains responsibility for keys to the building and works 30+ hours per week as a supervisor.
• Prepares schedules and ensures adequate team member coverage for shifts supervised.
• Maintains positive team relations among team members.
• Trains hourly team members on job duties.
• Ensures team members open and close work is complete.
• Greets guests, answers questions, and makes suggestions regarding food, drinks, and service.
• Informs guests of special offers and promotions.
• Obtains food and drink orders from guests accurately.
• Relays orders to service bar and kitchen via the point-of-sale computerized register system.
• Delivers accurate food and drink orders to guests in a timely manner.
• Interacts verbally with all guests verifying accuracy of order and satisfaction of guests.
• Observes guests and responds to any additional requests.
• Maintains guest satisfaction throughout entire visit.
• Clears plates, glasses and baskets from table and carry to kitchen for cleaning.
• Presents guest check to each table and accepts a form of payment.
• Makes correct change and/or completes the proper charge card procedure.
• Participates in the clearing, sanitizing and resetting of guests’ tables.
• Performs other duties as requested.

• You know the business. You have one plus years of recent restaurant experience.
• You are a team player. You're not afraid to roll up your sleeves and jump in to help your team.
• You show passion & commitment. You strive in a fast-paced environment and are in it to win the game. If it were possible, you'd bleed black and yellow.
• You have strong time management and organization skills with an excellent attention to detail.
• You know basic mathematical and can handle money accurately.
• You understand or will learn Point of Sales systems fully.
• Your customer service, communication, interpersonal and hospitality skills are extraordinary.
• You have knowledge of proper sanitation, food safety and security procedures.
• You will become completely familiar with our menu.
• You thrive in fast paced and high intensity environment for extended periods of time.
• You are reliable and dependable to cover your shift as scheduled.
• You maintain positive working relationships with all team members and managers.
• You can stand and exert fast-paced mobility for periods of up to four (4) hours.
• You have sense of balance, can bend, kneel and to lift trays frequently weighing 10-15 pounds.
• You must be legally able to work in the US; verified by E-Verify. 

You’ll be working for the hottest brand around – and having tons of fun doing it. What else is in it for you? A lot! Competitive pay, Team Member discounts, incentive contests, insurance options, flexible scheduling.  Join our Team – and get ready for a whole new ball game.

Equal Opportunity Employer