Salary Range: $50,000-$75,000
Department: Branch Location
Job Type: Full-Time
Location: Perryton, TX
Reports To: Branch President
FLSA Status: Exempt
Job Summary: Responsible for the day-to-day execution of branch operations and frontline performance. Leads, coaches, and develops the branch team to deliver consistent customer service, follow Bank policies and procedures, and maintain regulatory compliance. Executes priorities and initiatives delegated by the Branch President and senior management. Drives local business development and community engagement to support branch growth.
Essential job functions:
Model and reinforce a consistent, high-quality customer experience; resolve escalated customer concerns and ensure service standards are met.
Execute branch priorities, operational plans, and initiatives as delegated by the Branch President and senior management; provide timely updates and escalate issues as appropriate.
Oversee day-to-day branch operations (retail and operational services), ensuring controls are followed, transactions are processed accurately, and service levels are maintained.
Ensure compliance with Bank policies/procedures and regulatory requirements (including required postings/signage); ensure required training is completed; and provide timely coaching, feedback, and performance evaluations for frontline staff.
Recruit, hire, onboard, train, and develop frontline staff; set clear expectations, coach to performance, and ensure appropriate coverage and readiness.
Make and document employment decisions (hiring, coaching, discipline, promotions, transfers, and terminations) in accordance with Bank policy and applicable laws/regulations; partner with HR and the Branch President as needed.
Conduct regular huddles/meetings to communicate priorities, review results and operational issues, reinforce policies and procedures, and track completion of assigned actions.
Provide regular reporting to the Branch President and senior management on key performance indicators, staffing and training status, and operational/compliance matters.
Drive business development and community engagement by building referral relationships, calling on prospects, and partnering with internal teams to meet branch growth goals.
Execute local marketing, community, and outreach activities as directed, ensuring consistent delivery of approved promotions and messaging.
Resolve escalated customer and staff issues promptly and professionally, coordinating with internal partners as needed.
Interact in a professional, courteous manner with customers, prospective customers, visitors, coworkers, vendors, and other stakeholders.
Ensure the branch facility is maintained in a professional, safe, and timely manner.
Maintain strict confidentiality in accordance with Bank policy.
Develop and maintain strong community, customer, and referral relationships.
Perform other duties as assigned by the Branch President.
The employee will have frequent contact with the Branch President, loan officers, the loan documentation department, and other Bank personnel, and occasional contact with Bank Directors and committee members.
The employee will have frequent contact with customers and occasional contact with bank examiners, realtors, attorneys, the abstract office, the Treasurer’s office, and county and state officials.
Knowledge, Skills, and Abilities: Strong analytical, organizational, and time-management skills; detail-oriented and self-motivated. Ability to prioritize responsibilities, manage multiple projects simultaneously, and meet deadlines.
Strong presentation skills; able to prepare and present complex financial information clearly. Working knowledge of banking guidelines and principles and the Bank’s deposit and loan products/services. Ability to coach, train, and motivate frontline staff; make sound judgments consistent with Bank policy and procedures; and demonstrate commitment to Bank values through leadership and behavior. Ability to perform basic mathematical computations, including rates, ratios, and percentages.
Ability to work independently with minimal supervision. Demonstrated interpersonal, communication, and customer-relations skills. Mental concentration is necessary to tolerate frequent interruptions while performing tasks.
Physical Requirements: May require lifting, bending, stooping, and carrying objects over 25 pounds, and driving for extended periods.
Minimum Qualifications for Consideration: Bachelor’s degree (or higher) from an accredited college or university. Five (5) years of customer service experience with demonstrated excellence in customer service. Experience developing business within the local community through networking, referrals, and relationship-building.
Preferred Qualifications: Prior banking experience.
Confidential Information: This role has access to customer account, loan, and credit information. Unauthorized release of information is strictly prohibited.
Working Conditions: Typical office environment, including use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
While performing the duties of this job, the employee is regularly required to talk and hear and is frequently required to stand, walk, and use hands to finger, handle, and feel objects.
Why Join Us?
- Competitive compensation and benefits
- Supportive team environment with access to senior leadership
- Opportunity to make a meaningful impact in your local community
Panhandle First Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
