Fraud Analyst
Guymon
Fraud Analyst (Guymon)
Salary Range: $41,000-$58,000
Department: Lending
Reports To: COO
FLSA Status: Exempt
Job Summary: The Fraud Analyst is responsible for identifying, analyzing, and mitigating fraudulent activities within the organization. This role ensures full compliance with Regulation E and other applicable banking regulations while driving operational efficiency and delivering positive customer service experience.
Essential job functions:
Fraud Detection & Investigation
Monitor and analyze transactions to identify suspicious activity and potential fraud.
Conduct thorough investigations into suspected fraudulent activity.
Oversee the intake, investigation, and resolution of consumer disputes related to electronic fund transfers (EFTs), including debit card, ATM, ACH, and digital payment transactions.
Document findings and maintain detailed case records in accordance with regulatory and bank guidelines.
Fraud Prevention & Risk Management
Develop and implement fraud prevention strategies, controls, and mitigation techniques.
Conduct audits and risk assessments across service channels (mobile, online, branch) to identify vulnerabilities.
Assist in the development, testing, and maintenance of fraud detection tools and systems.
Evaluate the effectiveness of fraud prevention and awareness initiatives.
Reporting & Analysis
Prepare detailed reports on fraud trends, case outcomes, and prevention strategies.
Provide actionable recommendations to senior management based on findings.
Stay current on emerging fraud trends, threats, and regulatory requirements.
Training & Internal Collaboration
Train employees on fraud awareness, detection techniques, and prevention best practices.
Collaborate with internal departments to ensure a comprehensive fraud detection and response approach.
Support the bank’s first line of defense by strengthening staff awareness and response capabilities.
Customer Education & Outreach
Develop and distribute customer-facing fraud awareness materials.
Design and deliver customer education programs and workshops.
Partner with marketing and retail teams to ensure consistent fraud messaging.
Conduct community outreach sessions to educate customers on fraud prevention.
Communicate emerging fraud trends and prevention tips to customers.
Compliance & Administration
Maintain strict confidentiality in accordance with bank policy and regulatory requirements.
Ensure all documentation meets bank and regulatory compliance standards.
Demonstrate knowledge of bank operations and support the bank’s mission, policies, and procedures.
Participate in community activities and events as requested by management.
All other duties as assigned.
Employee will have frequent contact with Bank Directors and Committee members. Employee will have occasional contact with bank examiners, realtors, attorneys, the abstract office, Treasurer’s office, and county and state officials.
Knowledge, Skills, and Abilities: Able to work effectively with regulators, executives, lenders, and clients. Able to make appropriate judgments based on Bank policy and procedures. Demonstrate commitment to Bank values through leadership and behavior.
Must have good verbal and written communication skills; ability to work well with a wide range of people; good sense of customer service; good attention to detail, along with analytical abilities and problem-solving skills. Must demonstrate dependability through good attendance and adherence to timelines and schedules. Must have sound judgment and integrity in credit decisions. Possess a good understanding of the bank’s loan products and services.
Strategic mindset with attention to detail. Strong leadership and mentoring skills. Must be able to perform under time deadlines and handle increased pressure situations. Must be able to work effectively with frequent interruptions.
Physical Requirements: May require lifting, bending, stooping and carrying objects over 25 pounds and drive for extended amounts of time.
Minimum qualifications for consideration: A Bachelor’s degree in Finance, Accounting, Business Administration, or related field required; knowledge of the industry-specific fraud risks and mitigation strategies preferred. Minimum of two years of progressive experience in commercial banking, credit administration, or credit risk management. Demonstrates a strong understanding of regulatory compliance requirements, proven leadership and strategic decision-making abilities, and excellent analytical, problem-solving, and communication skills.
Confidential Information: The Fraud Analyst will have access to customer accounts, loans, and credit information. Unauthorized release of information is strictly prohibited.
Working conditions: Typical office environment including use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Why Join Us?
- Competitive compensation and benefits
- Supportive team environment with access to senior leadership
- Opportunity to make a meaningful impact in your local community
Panhandle First Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
