Campus IT Support Specialist
Campus
Position: Campus IT Support Specialist
Date: December 16, 2025
FLSA Status: Non-Exempt
Work Location: Cottey College campus - Nevada, MO
Reports to: Assistant Director of Information Technology
Job Summary: Troubleshoot, diagnose, and resolve computer hardware and software problems.
Responsible for managing the IT helpdesk ticketing system. Responsible for the installation,
maintenance, and repair of computers, operating system software, application software, and
printers. Assist the assistant director with wireless network devices, copper and fiber optic
network cable, system utility software, and network infrastructure components. Assist with
audio/visual presentation setup and training. Train and assist end-users with Microsoft Office
and basic computer issues involving college/department databases.
Duties and Responsibilities
• The primary initial support contact for college faculty, staff, and students providing
comprehensive assistance with hardware and software needs.
• Diagnose and resolve IT issues and effectively communicate solutions to both technical
and non-technical users.
• Work with IT staff to resolve complex technical issues.
• Assist with installation, maintenance, and repair of college technology.
• Follow industry best practices, to support highly automated computer hardware,
operating system, and application software.
• Work well independently, with others in the department, and with end users.
• Create and maintain documentation of projects and processes.
• Assist with presentation setup and user training.
• Adhere to and enforce information security policies.
• Able to lift at least 35 lbs. to install hardware, climb ladders to access ceiling mounted
equipment, and crawl underneath desks.
• Utilize helpdesk ticketing system to track progress, document, and support escalation.
Knowledge, Skills, and Abilities
• Possess excellent customer support skills
• Ability to prioritize tasks while managing multiple projects.
• Knowledge of computer networking diagnostic techniques.
• Knowledge of common computer hardware, Windows operating system, and Microsoft
Office application software installation processes.
• Knowledge of computer and Windows operating system maintenance and repair
techniques.
• Experience troubleshooting and prioritizing support calls.
Credentials and Experience
• 3 years experience supporting Information Technology or equivalent IT training.
OTHER REQUIREMENTS:
• Must pass criminal background record check.
• Must pass reference checks.
• Must be able to work on premises
