Manager of Online Programs

Campus

Title: Manager of Online Programs

Date: July, 29 2025

FLSA Status: Exempt

Reports to: Vice President for Academic Affairs and Dean of the Faculty

 

Job Summary: Serves as a primary point of contact for current and prospective students enrolling in the college’s online programs. This position may be remote and is for an initial term of 1 year.

 

Duties and Responsibilities:

· Guides prospective students through the College’s admissions process including answering questions relating to program requirements, transfer credits, payment options, etc.

· Advises online students and serves as their primary point of contact for information about college policies and procedures, degree requirements, and career planning related to students’ academic goals.

· Consults with other College offices to assist prospective and current online students pertaining to student financial aid, application requirements, dates, payment of fees, etc. Refers students to appropriate offices for assistance as necessary.

· Refers prospective students to appropriate support offices as needed to support student success.

· Ensures prospective students have a solid understanding of the online environment, time commitment, technology and skills required to be a successful online learner.

· Maintains and updates student files and records.

· Manages the college’s catalog and course listings for online programs.

· Other duties as assigned.

 

Knowledge, Skills, and Abilities:

· Ability to work effectively with diverse groups of people including faculty, staff, and students.

· Knowledge of interpersonal and organizational skills.

· Ability to communicate effectively, both orally and in writing.

· Knowledge of Microsoft Office products including Word, Excel, and PowerPoint.

· Ability to maintain a professional demeanor.

· Ability to manage several projects simultaneously, work independently and as a part of a team; and meet deadlines while managing ongoing interruptions.

· Ability to pay close attention to details.

 

Credentials and Experience:

· Bachelor’s degree required; master’s degree preferred

· Minimum of three to five years of relevant experience

· Previous experience in an academic setting desirable