Shift Leader

S Macadam

Job Description: Shift Leader

 

Position Overview:

 

We are seeking a highly motivated and organized individual to join our team as a Shift Leader at Saint Honoré Bakery. As a Shift Leader, you will oversee the daily operations of the bakery during your assigned shift. Your primary responsibilities will include shift management, leadership, and ensuring exceptional hospitality is delivered to every guest. 

Responsibilities: Shift Management:

- Organize and manage the workflow of the bakery during your shift.

- Assign tasks and responsibilities to team members according to their skills and abilities.

- Ensure all production and service areas are adequately staffed and operating efficiently.

- Monitor inventory levels, restock supplies, and coordinate with the management team to place orders as needed.

- Ensure compliance with health and safety regulations.

 

2. Leadership:

- Lead by example and uphold high standards of professionalism, work ethics, and customer service.

- Motivate and inspire team members to deliver excellent performance and achieve collective goals.

- Provide ongoing training and guidance to staff to enhance their skills and knowledge.

- Handle customer complaints or concerns promptly and effectively, demonstrating excellent conflict resolution skills.

 

3. Customer Service:

- Cultivate a friendly and welcoming atmosphere for customers.

- Interact with customers, address their needs, and exceed their expectations in terms of service and product quality.

- Handle cash transactions, including opening and closing registers, and ensure accuracy.

 

4. Quality Assurance:

- Maintain the quality and consistency of bakery products by adhering to standardized recipes and procedures.

- Conduct regular quality checks of products, ensuring they meet the highest standards.

- Monitor food presentation and packaging to ensure appealing and hygienic display.

 

Requirements:

- Prior experience in a supervisory or leadership role, preferably in a bakery, restaurant, or food service industry.

- Exceptional organizational and time management skills.

- Strong leadership and interpersonal abilities.

- Ability to thrive in a fast-paced environment.

- Excellent problem-solving and decision-making skills.

- Strong attention to detail and commitment to quality.

- Solid understanding of food safety and sanitation regulations.

- Availability to work flexible shifts, including weekends and holidays.

 

This position offers a competitive salary and opportunities for career growth within our expanding bakery. If you are passionate about leading a team, ensuring exceptional customer service, and being part of a dynamic bakery environment, we would love to hear from you. Apply now to join the Saint Honoré Bakery team as a Shift Leader!