The Role

Claims Adjuster investigate and adjudicate claims of loss or damage based upon all documentation presented according to Military Full Replacement Value Guidelines and assess agent liability based on their compensation agreements with TMM.
What You’ll Do
• Negotiate a claims settlement that is both fair to the member and TMM in accor...

The Role

Customer Experience Consultant is responsible for conducting post-service outreach, gathering customer feedback, identifying concerns and partnering with operational teams to improve the overall customer experience. 
What You’ll Do
•  Customer OutrCustomer OutrCustomer Outreach & Engagement
• Conduct outbound calls and emails fol...

The Role

Customer Service Representative initiates, coordinates, and responds to all customer service-related matters for each move to achieve a customer satisfaction survey result above the industry mean.
What You’ll Do
•  Oversee the customer service aspect of each military move.  Assist each military member throughout their move in the c...

The Role

Destination Services Coordinator coordinates with service members, partnering agencies, and military entities to schedule delivery out of Storage-in-Transit and debris removal services as well as responds to all Destination Services requests and inquiries 
What You’ll Do
•
Promote synergy amongst TMM departments 
•
Actively p...

The Role

Shipment Allocation Coordinator routes and answers shipment offers to TMM agents/partners while ensuring quality and percentage accountability stays consistent with the required guides or reports. 
What You’ll Do
• Assign origin & destination agents based on quality and percentage of area.
• Update shipments after confirmations o...